For the purposes of patient safety, quality assurance, staff training and service improvement, telephone calls to and from the practice may be recorded. Recordings are treated as confidential personal information and are handled in accordance with UK data protection law and our practice privacy notice.
We will only use recordings for legitimate practice purposes and will retain them securely for no longer than 3 months. Patients have rights in relation to their personal information, including the right to request access to information held about them.
If you do not wish your call to be recorded, please let a member of the practice team know at the start of the call, where this can reasonably be accommodated.